Subscription Plans
Choose the right Voka AI plan based on your expected call volume and integration needs.
Core Voice Plans
All plans include unlimited AI assistants, phone numbers, and concurrent calls. You pay based on usage (minutes).
| Plan | Monthly Price | Included Minutes | Overage Rate | Best For |
|---|---|---|---|---|
| PAYG | $19/month | 0 minutes | $0.45/min | Light usage, testing |
| Light | $49/month | 100 minutes | $0.35/min | Small businesses |
| Flex | $89/month | 300 minutes | $0.25/min | ⭐ RECOMMENDED - Growing businesses |
| Value | $149/month | 600 minutes | $0.18/min | Established businesses |
| Commit | $229/month | 1200 minutes | $0.18/min | High-volume operations |
All plans include a 14-day free trial. No credit card required to start.
Plan Details
PAYG (Pay As You Go)
Perfect for: Testing, very low volume, occasional use
Pricing:
- $19/month base fee
- $0.45/minute for all calls
- No included minutes
Includes:
- Unlimited AI assistants
- Unlimited phone numbers
- Unlimited concurrent calls
- 30-day call recording retention
- Email support
Best for:
- Testing Voka AI before committing
- Very occasional use (< 50 minutes/month)
- Backup phone line
Light Plan
Perfect for: Solo practitioners, small businesses
Pricing:
- $49/month base fee
- 100 minutes included
- $0.35/minute overage
Includes:
- Everything in PAYG
- 100 minutes/month included
- Lower overage rate
Best for:
- Individual consultants
- Small retail shops
- Low call volume (50-150 minutes/month)
Example cost:
- 100 minutes used: $49/month
- 150 minutes used: $49 + (50 × $0.35) = $66.50/month
Flex Plan ⭐ RECOMMENDED
Perfect for: Growing businesses, multiple locations
Pricing:
- $89/month base fee
- 300 minutes included
- $0.25/minute overage
Includes:
- Everything in Light
- 300 minutes/month included
- Even lower overage rate
- 90-day call recording retention
Best for:
- Multi-location businesses
- Professional services
- Home service companies
- Moderate volume (200-500 minutes/month)
Example cost:
- 300 minutes used: $89/month
- 450 minutes used: $89 + (150 × $0.25) = $126.50/month
Why Flex is recommended: Best value for most businesses. Room to grow without high overage costs.
Value Plan
Perfect for: Established businesses with consistent volume
Pricing:
- $149/month base fee
- 600 minutes included
- $0.18/minute overage
Includes:
- Everything in Flex
- 600 minutes/month included
- Lowest overage rate
- 1-year call recording retention
- Priority email support
Best for:
- Established businesses
- Predictable call volume
- 400-800 minutes/month
Example cost:
- 600 minutes used: $149/month
- 800 minutes used: $149 + (200 × $0.18) = $185/month
Commit Plan
Perfect for: High-volume operations
Pricing:
- $229/month base fee
- 1200 minutes included
- $0.18/minute overage
Includes:
- Everything in Value
- 1200 minutes/month included
- Maximum included minutes
- Priority support (4-hour response)
- Dedicated account manager
Best for:
- Large businesses
- Call centers
- High volume (800-1500+ minutes/month)
Example cost:
- 1200 minutes used: $229/month
- 1500 minutes used: $229 + (300 × $0.18) = $283/month
Premium Integrations (Optional Add-Ons)
All integrations are optional add-ons that work with any core plan.
| Integration | Monthly Price | Features |
|---|---|---|
| Acuity Scheduling | $19.99/month | Real-time calendar sync, unlimited bookings |
| Square Appointments | $19.99/month | POS integration, appointment management |
| Jobber | $19.99/month | Field service management integration |
| Housecall Pro | $19.99/month | Service business workflow integration |
| ServiceTitan | $29.99/month | Enterprise service management |
| AI Workflows | Starting at $9.99/month | Custom automation workflows |
How integrations work:
- Subscribe to any core voice plan
- Add integration(s) you need
- Connect your account in the dashboard
- Your assistant can now book appointments, create jobs, etc.
Example total cost:
- Flex Plan: $89/month
- Acuity Integration: $19.99/month
- Total: $108.99/month + usage
What's Included in All Plans
Regardless of which plan you choose, you get:
✅ Unlimited AI assistants - Create as many as you need ✅ Unlimited phone numbers - Local, toll-free, international ✅ Unlimited concurrent calls - No busy signals ✅ Call recording & transcripts - Every call saved ✅ Knowledge base uploads - PDFs, docs, websites ✅ Advanced voice customization - 29 voices, speed control ✅ Multi-language support - 60+ languages ✅ Real-time analytics - Track performance ✅ Email support - Help when you need it
The only difference between plans is:
- Included minutes per month
- Overage rate when you exceed included minutes
- Call recording retention period
- Support response time (priority on Value/Commit)
Phone Number Fees
Phone numbers have a small monthly fee:
| Number Type | Monthly Cost |
|---|---|
| Local numbers | $2/month |
| Toll-free numbers | $5/month |
| International numbers | Varies by country |
These fees are in addition to your plan cost.
Example:
- Flex Plan: $89/month
- 2 local numbers: $4/month
- Total: $93/month + usage
Choosing the Right Plan
How to Calculate Your Needs
Step 1: Estimate monthly call volume
- Average call length: 3-5 minutes
- Expected calls per day: ___ calls
- Monthly minutes: calls/day × avg length × 30
Step 2: Pick your plan
- Less than 100 min/month → PAYG or Light
- 100-400 min/month → Flex ⭐
- 400-800 min/month → Value
- 800+ min/month → Commit
Step 3: Add buffer
- Choose plan with 20-30% more minutes than your estimate
- Gives you room for growth
- Avoids frequent overage charges
Plan Comparison Examples
Example 1: Hair Salon
- 30 calls/day, 4 min average = 120 minutes/day
- Monthly: 120 × 30 = 3,600 minutes
- Too high for standard plans - Contact sales for custom pricing
Example 2: HVAC Company
- 15 calls/day, 5 min average = 75 minutes/day
- Monthly: 75 × 30 = 2,250 minutes
- Too high for standard plans - Contact sales for custom pricing
Example 3: Dental Office
- 5 calls/day, 3 min average = 15 minutes/day
- Monthly: 15 × 30 = 450 minutes
- Recommended: Value Plan ($149 for 600 min)
Example 4: Consultant
- 2 calls/day, 5 min average = 10 minutes/day
- Monthly: 10 × 30 = 300 minutes
- Recommended: Flex Plan ($89 for 300 min)
Upgrading or Downgrading
How to Change Plans
- Go to Billing → Plans
- Click "Change Plan"
- Select new plan
- Confirm
Changes apply immediately:
- Upgrades: New included minutes available right away
- Downgrades: Takes effect next billing cycle
When to Upgrade
Consider upgrading when:
- ✅ You consistently exceed included minutes
- ✅ Overage charges exceed next tier cost
- ✅ You want longer recording retention
- ✅ You need priority support
Auto-upgrade suggestion: If your overage charges for 2+ consecutive months exceed the cost of upgrading, we'll suggest a plan change.
Enterprise & Custom Plans
Need more than 1200 minutes/month? We offer custom pricing for high-volume users.
Custom features:
- Volume discounts for 2,000+ minutes/month
- Custom minute packages
- Dedicated infrastructure
- SLA guarantees
- White label options
- Training and onboarding
Contact sales: Contact Support
Free Trial
Trial Details
All plans include:
- 14-day free trial
- No credit card required to start
- Full access to platform features
- 100 free minutes included
During trial:
- Test all features
- Create unlimited assistants
- Make real calls
- Connect integrations
- Add phone numbers
After trial:
- Choose a plan to continue
- Or cancel before trial ends (no charge)
- Export your data anytime
Start trial: Sign up now
Frequently Asked Questions
Can I change plans anytime?
Yes! Upgrade immediately or downgrade at next billing cycle.
What happens if I exceed my minutes?
You're charged the overage rate for extra minutes. No service interruption.
Do unused minutes roll over?
No, minutes reset each billing cycle.
Can I cancel anytime?
Yes, cancel anytime. No refunds for partial months, but you keep access until period ends.
What payment methods do you accept?
Credit card (Visa, MC, Amex, Discover). ACH available for Value/Commit plans.
Is there a setup fee?
No setup fees on any plan.
Can I get a refund?
14-day money-back guarantee on your first payment only.
Do you offer discounts?
Volume discounts available for custom plans (2,000+ minutes/month). Contact sales for details.
What's Next?
- View Detailed Pricing - Cost calculator and examples
- Payment Methods - How to pay
- Add Integrations - Connect your business tools
- Sign Up - Start free trial