Pricing Details
Understand how Voka AI's usage-based pricing works and calculate your costs.
Pricing Model
Voka AI uses simple usage-based pricing:
- Monthly plan fee (based on included minutes)
- Overage charges (when you exceed included minutes)
- Optional integration add-ons (per integration)
- Phone number fees (per number)
Core Voice Plans
| Plan | Monthly Fee | Included Minutes | Overage Rate | Break-Even Point* |
|---|---|---|---|---|
| PAYG | $19 | 0 min | $0.45/min | Use if < 67 min/month |
| Light | $49 | 100 min | $0.35/min | Best for 67-186 min/month |
| Flex | $89 | 300 min | $0.25/min | ⭐ Best for 186-540 min/month |
| Value | $149 | 600 min | $0.18/min | Best for 540-1,044 min/month |
| Commit | $229 | 1,200 min | $0.18/min | Best for 1,044+ min/month |
*Break-even point is where upgrading to the next tier becomes cost-effective.
Cost Calculator Examples
Example 1: Small Dental Office
Usage:
- 10 calls/day
- 4 minutes average per call
- Monthly: 10 × 4 × 30 = 1,200 minutes
Plan Options:
| Plan | Base Fee | Included | Overage | Total Cost |
|---|---|---|---|---|
| Value | $149 | 600 min | 600 × $0.18 = $108 | $257/month |
| Commit | $229 | 1,200 min | 0 × $0.18 = $0 | $229/month ⭐ Best |
Recommendation: Commit Plan - Saves $28/month
Example 2: Growing Beauty Salon
Usage:
- 15 calls/day
- 3 minutes average per call
- Monthly: 15 × 3 × 30 = 1,350 minutes
Plan Options:
| Plan | Base Fee | Included | Overage | Total Cost |
|---|---|---|---|---|
| Value | $149 | 600 min | 750 × $0.18 = $135 | $284/month |
| Commit | $229 | 1,200 min | 150 × $0.18 = $27 | $256/month ⭐ Best |
Recommendation: Commit Plan - Saves $28/month
Example 3: Independent Consultant
Usage:
- 3 calls/day
- 5 minutes average per call
- Monthly: 3 × 5 × 30 = 450 minutes
Plan Options:
| Plan | Base Fee | Included | Overage | Total Cost |
|---|---|---|---|---|
| Flex | $89 | 300 min | 150 × $0.25 = $37.50 | $126.50/month |
| Value | $149 | 600 min | 0 × $0.18 = $0 | $149/month |
Recommendation: Flex Plan - Saves $22.50/month ⭐
Example 4: Multi-Location HVAC
Usage:
- 25 calls/day
- 6 minutes average per call
- Monthly: 25 × 6 × 30 = 4,500 minutes
Recommendation: Contact sales for custom pricing - Volume discounts available for 2,000+ min/month
Integration Add-On Pricing
Premium integrations are optional and work with any plan:
| Integration | Monthly Cost | What's Included |
|---|---|---|
| Acuity Scheduling | $19.99/month | • Real-time calendar sync • Unlimited appointment bookings • Multi-calendar support • Automatic cancellations |
| Square Appointments | $19.99/month | • POS integration • Appointment management • Customer sync • Payment tracking |
| Jobber | $19.99/month | • Field service management • Job scheduling & dispatch • Customer history access • Quote creation |
| Housecall Pro | $19.99/month | • Service business workflows • Job creation & tracking • Customer database sync • Technician scheduling |
| ServiceTitan | $29.99/month | • Enterprise service management • Complete workflow integration • Multi-location support • Advanced reporting |
| AI Workflows | Starting at $9.99/month | • Custom automation • Multi-step workflows • Conditional logic • API integrations |
Mix and match: Add only the integrations you need. No bundle required.
Example:
- Flex Plan: $89/month
- Acuity + Jobber: $19.99 + $19.99 = $39.98/month
- Total: $128.98/month + usage
Phone Number Fees
Phone numbers are billed separately from your plan:
| Number Type | Monthly Fee | One-Time Purchase Fee |
|---|---|---|
| Local Number | $2.00/month | Free |
| Toll-Free Number | $5.00/month | Free |
| Vanity Number | $10-50/month | Varies |
| International Number | $3-15/month | Varies by country |
Unlimited phone numbers - Add as many as you need, pay per number.
Example:
- Flex Plan: $89/month
- 2 local numbers: $2 × 2 = $4/month
- 1 toll-free number: $5/month
- Total: $98/month + usage
Complete Cost Breakdown
Salon Example (Full Calculation)
Voice Plan:
- Flex Plan: $89/month
- Usage: 350 minutes
- Overage: 50 minutes × $0.25 = $12.50
Integrations:
- Square Appointments: $19.99/month
Phone Numbers:
- 1 local number: $2/month
- 1 toll-free number: $5/month
Monthly Total:
$89.00 (Flex plan)
$12.50 (50 minutes overage)
$19.99 (Square integration)
$ 2.00 (Local number)
$ 5.00 (Toll-free number)
-------
$128.49 Total per month
HVAC Company Example (Full Calculation)
Voice Plan:
- Commit Plan: $229/month
- Usage: 1,400 minutes
- Overage: 200 minutes × $0.18 = $36.00
Integrations:
- Jobber: $19.99/month
- AI Workflows: $9.99/month
Phone Numbers:
- 3 local numbers: $2 × 3 = $6/month
Monthly Total:
$229.00 (Commit plan)
$ 36.00 (200 minutes overage)
$ 19.99 (Jobber integration)
$ 9.99 (AI Workflows)
$ 6.00 (3 local numbers)
-------
$300.98 Total per month
Usage Tracking & Billing
How Billing Works
Monthly billing cycle:
- Plan fee charged on signup date each month
- Usage tracked throughout the month
- Overage charges added to next month's bill
- Integrations billed monthly
- Phone numbers billed monthly
Example timeline:
- Jan 15: Sign up, charged $89 (Flex plan)
- Jan 15-Feb 14: Use 350 minutes (50 over limit)
- Feb 15: Charged $89 (plan) + $12.50 (Jan overage) = $101.50
- Repeat monthly
Real-Time Usage Dashboard
Access: Dashboard → Billing → Usage
View:
- Current billing period dates
- Minutes used vs. included
- Projected overage cost
- Integration charges
- Phone number fees
- Estimated total for this month
Updates: Every 15 minutes
Usage Alerts
Set up automatic notifications:
| Alert Type | When It Triggers |
|---|---|
| 75% Usage | When you've used 75% of included minutes |
| 90% Usage | When you've used 90% of included minutes |
| 100% Usage | When you exceed included minutes (overage starts) |
| High Overage | When overage charges exceed $50 |
Configure: Settings → Notifications → Billing Alerts
Payment Methods
Accepted Payment Methods
Credit Cards:
- ✅ Visa
- ✅ Mastercard
- ✅ American Express
- ✅ Discover
ACH Bank Transfer:
- ✅ Available on Value and Commit plans
- ✅ US banks only
- ✅ 1-2 business days to process
- ✅ No transaction fees
Other:
- ❌ PayPal (not currently supported)
- ❌ Cryptocurrency (not currently supported)
Refunds & Cancellations
Money-Back Guarantee
14-day refund policy:
- Available on first payment only
- Full refund, no questions asked
- Request within 14 days of signup
- Processed within 5-7 business days
Cancellation Policy
Cancel anytime:
- No cancellation fees
- Access continues until end of billing period
- No refunds for partial months
- Data retained for 30 days after cancellation
- Integrations automatically cancelled
To cancel:
- Dashboard → Billing → Plans
- Click "Cancel Subscription"
- Confirm cancellation
- Receive confirmation email
Discounts & Special Pricing
Volume Discounts
Custom pricing for high-volume users:
| Monthly Minutes | Discount | Contact |
|---|---|---|
| 2,000-5,000 min | 10% off | Contact Sales |
| 5,000-10,000 min | 15% off | Contact Sales |
| 10,000+ min | 20-30% off | Contact Sales |
Annual Billing
Save with annual prepayment:
| Plan | Monthly | Annual (Prepaid) | Savings |
|---|---|---|---|
| PAYG | $19/mo | $199/year | Save $29/year (13%) |
| Light | $49/mo | $499/year | Save $89/year (15%) |
| Flex | $89/mo | $899/year | Save $169/year (16%) |
| Value | $149/mo | $1,499/year | Save $289/year (16%) |
| Commit | $229/mo | $2,299/year | Save $449/year (16%) |
Annual benefits:
- ✅ 13-16% discount
- ✅ Locked pricing for 12 months
- ✅ Single invoice
- ✅ Easier budgeting
Note: Usage overages still billed monthly
Frequently Asked Questions
How is usage calculated?
Minutes are rounded up to the nearest 6-second increment. Hold time, transfers, and all call time count toward usage.
Are there any hidden fees?
No hidden fees. You pay: plan fee + overage (if any) + integrations + phone numbers. That's it.
What happens if I go way over my minutes?
No service interruption. You pay the overage rate for all minutes beyond your plan limit.
Do you charge per AI assistant?
No. Unlimited AI assistants on all plans.
Are there concurrency limits?
No. Unlimited concurrent calls on all plans.
Can I upgrade mid-month?
Yes. New plan takes effect immediately. Prorated billing adjustment.
Can I downgrade mid-month?
Downgrades take effect at next billing cycle to avoid prorated complications.
How do integration charges work?
Each integration is $19.99-29.99/month, billed monthly. Add/remove anytime. Prorated for partial months.
What if I only need the service for one month?
That's fine. No contracts. Cancel anytime. You can reactivate later.
Do you offer free plans?
We offer a 14-day free trial with 100 free minutes. No free tier after that.
Cost Optimization Tips
Reduce Your Bill
1. Choose the right plan tier
- Track usage for 1-2 months
- Upgrade if consistently exceeding included minutes
- Overage charges often cost more than upgrading
2. Optimize call length
- Streamline greetings (shorter is better)
- Use knowledge base to reduce back-and-forth
- Set clear instructions to avoid confusion
3. Use integrations wisely
- Only add integrations you actively use
- Remove unused integrations
- $19.99/month adds up for unused features
4. Manage phone numbers
- Release unused numbers
- Use call routing instead of separate numbers
- Consolidate where possible
5. Consider annual billing
- 13-16% discount for prepayment
- Best if you're committed to the platform
Need Help?
- 💰 Questions about pricing? Contact Support
- 📊 Calculate your costs: Use examples above or contact sales
- 📈 Ready to sign up? Start Free Trial
- 📋 View plan comparison: Subscription Plans