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Payment Methods

How you pay for your Voka AI subscription.

Accepted payment methods​

Voka accepts credit and debit cards. Payments are processed by Stripe, so your full card number is never stored on Voka's servers.

You add your card at checkout when you choose a plan. On the free trial there's no card to start; you add one when you subscribe, during the trial or when it ends.

Other payment methods (bank transfer, PayPal and others) aren't available.

Automatic billing​

  • Your plan fee and add-ons are charged to your card each billing cycle, on the same day of the month you subscribed.
  • Minutes over your plan's included minutes, and SMS messages over your allowance, are added to your invoice.
  • Plans are month-to-month, with no contract.

Updating your card​

Email support@vokaai.com (or use Need help? in the portal) and we'll help you update the card on file. Changes apply to your next charge.

If a payment fails, update your card as soon as you can. An account with unpaid invoices can be suspended, and a suspended account's assistants stop answering calls.

Invoices and receipts​

Each invoice itemizes your plan, extra minutes, SMS usage and add-ons. For a copy of an invoice, email support@vokaai.com.

Changing or cancelling your plan​

Change or cancel your plan from Billing in the portal. Cancelling stops the next renewal; your assistant keeps working until the end of the period you've paid for.

Refunds​

For billing questions or disputes, email support@vokaai.com with the invoice and what looks wrong. A person replies by email, usually within one business day.

FAQs​

When am I charged each month?​

On the same day of the month you subscribed.

Can I pay annually?​

No. Plans are billed monthly.

Do you accept PayPal or bank transfer?​

No, cards only.

What if my card expires?​

Update it before your next charge (see Updating your card).

Need help?​