Contact Support
Reach us
- In the portal: click Need help?
- Email: support@vokaai.com
- Phone: (866) 600-9192 — answered 24/7 by Sam, our own AI receptionist, who takes your details and gets the right person back to you
- Help center: vokaai.com/help-center
What to include
The fastest tickets give us enough to find the exact call:
- The phone number the caller dialed (your Voka number)
- Roughly when it happened — date and time with timezone
- What you expected vs what happened — one or two sentences is plenty
- For booking problems: which integration (Square, Acuity, Google Calendar, Calendly) and the service involved
With that, we can pull the transcript, the recording, and exactly what your booking system returned.
Before you write in
Two minutes of self-serve often beats a ticket:
- Call transcripts and recordings — Dashboard → Inbox: every call, what was said, and any SMS sent
- Integration Issues — fixes for the common Square/Acuity problems
- Billing Questions — invoices, overage, plan changes
- Common Issues — everything else
Response times
A person replies by email, usually within one business day. If something looks like an outage, say so in the subject line.