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Quick Start Guide

Get your AI voice assistant up and running in minutes.

Step 1: Purchase a Phone Number​

  1. Navigate to Phone Numbers in your dashboard
  2. Click Buy Number
  3. Choose your country and number type (Local or Toll-Free in the US and Canada; Local, Toll-Free, National or Mobile in the UK), then search by area code or region
  4. Select a number
  5. Complete the purchase

Want to keep your existing business number? Keep it and forward calls to Voka with your phone carrier.

Pro Tip

A local area code your customers recognize builds trust. Prefer a toll-free number? You can pick one instead.

Step 2: Create Your AI Assistant​

  1. Go to AI Assistants in the dashboard
  2. Click Create New Assistant
  3. Give your assistant a name
  4. Choose an industry template (or start from scratch)
  5. Configure basic settings:
    • Business name
    • Business hours
    • Voice preference
    • Primary language

Step 3: Customize Instructions​

Tell your assistant what to do:

You are a friendly receptionist for [Business Name]. Your role is to:
- Greet callers warmly
- Answer common questions about services and pricing
- Book appointments when requested
- Collect caller information
- Transfer urgent calls to [Phone Number]

Business hours: Monday-Friday 9am-5pm
Closed on weekends and holidays.

Step 4: Assign Number to Assistant​

  1. Return to Phone Numbers
  2. Click on your purchased number
  3. Select Assign to Assistant
  4. Choose the assistant you just created
  5. Save changes

Step 5: Test Your Assistant​

  1. Call your new phone number
  2. Have a conversation with your AI assistant
  3. Review the call transcript in Analytics
  4. Make adjustments as needed

On a free trial, every call (including test calls) uses trial minutes.

What's Next?​

info

Your assistant answers from the instructions and knowledge you give it. Review call transcripts regularly and update its instructions to improve responses.