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Exporting Data

Get your Voka AI call data out for reporting, record-keeping, or importing into other tools.

Overview​

You can:

  • Download a call report as Excel or CSV
  • Play and download individual call recordings
  • Copy or download individual call transcripts
  • Pull calls, transcripts and insights programmatically with the Voka API

Exporting a Call Report​

To export your call history:

  1. Go to Analytics → Calls
  2. Click the Export report (download) button
  3. Choose the Period (a month, or a from/to date range)
  4. Choose an Assistant, or All assistants
  5. Choose the Format:
    • Excel (.xlsx): a formatted report with a summary sheet and a call details sheet
    • CSV: raw data for importing into a spreadsheet or CRM
  6. Download

Each call row includes:

  • Started At, Answered At, Ended At
  • Direction (Inbound/Outbound)
  • From and To numbers
  • Caller Name
  • Assistant
  • Status and Outcome (for example Booked, Rescheduled, Cancelled, Callback Requested, Transferred, SMS Sent)
  • Duration (and Duration in seconds)
  • Recording URL (if available)
  • Call ID
  • External ID: your own reference for API-initiated outbound calls (blank for inbound). Use it to attribute a call, and its duration, back to your customer.

The report also starts with a summary of outcomes for the period.

Recordings and Transcripts​

Recordings: open a call from Analytics → Calls to play or download its recording. Recording is turned on or off per assistant in its Advanced tab.

Transcripts: open a call to read the full transcript, then copy it or download it as a text file.

To pull many transcripts at once, use the API (GET /api/v1/calls/{id}/transcript) or subscribe to the call.transcript.ready webhook event.

Programmatic Access​

The Voka API lets you:

  • List and filter calls (GET /api/v1/calls)
  • Pull transcripts on demand
  • Receive call.completed, call.transcript.ready and call.insight.received webhooks as calls finish

Any customer can create an API key under Integrations → API Keys. To send call data to a CRM or spreadsheet automatically, build a workflow in Zapier, Make or n8n on top of the API.

Export Use Cases​

1. Monthly reporting

  • Export the call report for the month
  • Review outcomes (bookings, transfers, callbacks)
  • Share with your team

2. CRM import

  • Export the call report as CSV
  • Import into your CRM, or automate it with a Zapier, Make or n8n workflow

3. Billing reconciliation & customer chargeback

  • Export the call report (each row includes the External ID you set when placing the call)
  • Group calls by your customer reference and total the Duration to bill each end customer
  • Verify charges and attribute usage back to the customer who drove it

4. Quality review

  • Pick sample calls
  • Read transcripts and listen to recordings
  • Update your assistant's instructions and knowledge base

Troubleshooting Exports​

Report is empty or missing calls:

  • Check the period and assistant you selected
  • Make sure the calls happened in that period (times use your local timezone)

Download didn't start:

  • Check that your browser allows downloads
  • Try a shorter period
  • If it keeps failing, email support@vokaai.com