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Beauty & Wellness

AI voice assistants for salons, spas, barbershops, and wellness centers. Handle appointment booking and service questions 24/7.

Common Use Cases​

Appointment Booking

  • New client appointments
  • Regular client bookings
  • Last-minute availability
  • Cancellations and rescheduling

Service Information

  • Pricing and packages
  • Service descriptions and durations
  • Stylist/specialist availability
  • First-time client specials

Policies & Payments

  • Explain your cancellation and deposit policy
  • Text a secure Square or Acuity deposit or checkout link (with the SMS add-on and the caller's consent)

Confirmations and reminders come from Square or Acuity, based on your settings there.

Square Appointments

  • Books, reschedules and cancels in Square
  • Books a specific stylist by name against their real calendar
  • Multiple services (or a couple's booking) in one appointment

Acuity Scheduling

  • Books, reschedules and cancels in Acuity
  • A calendar per staff member
  • Can fill short intake fields during the call

View all beauty integrations →

Sample Assistant Configuration​

Instructions Template​

You are a friendly receptionist for [Salon Name], a [type] salon.

SERVICES & PRICING:
Hair:
- Women's Cut: 45 min, $50-75
- Men's Cut: 30 min, $30-40
- Color: 2-3 hours, $120-200
- Highlights: 3 hours, $150-250

Nails:
- Manicure: 45 min, $30
- Pedicure: 60 min, $45
- Gel Manicure: 60 min, $50

HOURS:
Tuesday-Saturday: 9am-7pm
Sunday: 10am-5pm
Closed Mondays

BOOKING PROCESS:
1. Ask what service they want
2. Ask if they have a stylist preference
3. Check availability
4. Offer 2-3 time slots
5. Collect: Name, phone, email
6. Confirm booking
7. Mention: "We require 24-hour notice for cancellations to avoid our $25 fee."

FIRST-TIME CLIENTS:
"First-time clients get 15% off! We're excited to have you."

CANCELLATION POLICY:
"We require 24-hour notice for cancellations. There's a $25 fee for late cancellations or no-shows."

TRANSFERS:
Transfer for:
- Complex color consultations
- Special event styling
- Pricing questions on custom services
- Product recommendations

Voice Selection​

Recommended voices:

  • astra - Friendly, welcoming
  • estelle - Upbeat, energetic
  • luna - Professional yet warm

Best Practices​

Do:

  • ✅ Mention first-time client discounts
  • ✅ Emphasize cancellation policy
  • ✅ Offer to book their next appointment
  • ✅ Suggest complementary services
  • ✅ Keep tone friendly and welcoming

Don't:

  • ❌ Book complex color services without consultation
  • ❌ Promise specific stylists for walk-ins
  • ❌ Waive cancellation fees without manager approval

Getting Started​

  1. Set up your first assistant
  2. Connect Square or Acuity
  3. Configure your services and pricing
  4. Test booking flow
  5. Go live