Skip to main content

Usage Tracking

Keep an eye on your minutes and texts so you can pick the right plan.

Overview​

Usage tracking helps you:

  • See how many minutes you've used this billing cycle
  • Spot when you're regularly going over your included minutes
  • Decide whether a different plan would cost less

Call Minutes​

Where to see it​

The portal shows the minutes you've used in the current billing cycle against your plan's included minutes. For per-call detail, use Analytics → Calls, or export the call report (see Exporting Data).

What counts as minutes​

  • Voka bills connected talk time on inbound calls and on outbound calls your assistant places
  • Each call is rounded up to the next whole minute
  • Calls that never connect don't count

Minutes by assistant​

Export the call report for a period and filter or group by the Assistant column to see minutes per assistant. You can also export one assistant at a time.

SMS Usage​

SMS is a paid add-on with its own monthly allowance, tracked separately from call minutes. The SMS page shows messages sent this billing cycle against your allowance.

SMS metrics:

  • Included SMS: from your SMS add-on tier (Starter or Pro)
  • Sent SMS: outbound messages this cycle
  • Remaining: messages left in your allowance
  • Overage: messages beyond your allowance

Important:

  • Inbound SMS are free (they don't count toward your allowance)
  • Only outbound messages count: in-call texts, two-way replies, and tests
  • Longer messages split into multiple segments; each segment counts

Phone Numbers​

Each plan includes a set number of phone numbers (1 on PAYG and Light, 2 on Flex and Value, 3 on Commit). Extra numbers are $2/month each. See Subscription Plans.

Going Over Your Allowance​

Call minutes: your assistant keeps answering. Minutes beyond your plan's included minutes are billed at your plan's per-minute rate (from $0.45 on PAYG down to $0.18 on Value and Commit). There's no cap on extra minutes.

SMS messages: messages beyond your allowance are billed at your SMS tier's per-message rate.

See Pricing Details for current rates.

Usage Alerts​

Automatic usage alert emails (for example at a percentage of your included minutes) aren't available yet. Until then, check your usage in the portal.

Usage FAQs​

Do unused minutes roll over?​

No, minutes reset each billing cycle.

When does usage reset?​

At the start of each billing cycle.

Can I buy extra minutes?​

Extra minutes are billed automatically at your plan's per-minute rate. If you go over regularly, a bigger plan usually costs less.

Can I set a hard limit?​

Not currently.