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Billing Questions

The most common billing questions, answered. For anything not covered here, contact support.

Where do I see my invoices?​

Payments are processed by Stripe, and each invoice itemizes your plan, any overage minutes, SMS usage, and add-ons. The portal doesn't have an invoice list yet, so for a copy of an invoice email support@vokaai.com.

Why is my invoice higher than my plan price?​

Usually one of these:

  • Overage minutes — you used more talk time than your plan includes. See Usage Limits for the per-plan rates.
  • Add-ons — scheduling integrations (Square and Acuity at $19.99/month, Google Calendar and Calendly at $9.99/month), the SMS add-on, or an extra phone number each appear as their own line.
  • SMS overage — messages beyond your SMS tier's allowance.

Every line appears on the invoice — if something doesn't add up, send us the invoice number.

When does my usage reset?​

Your minute and SMS allowances follow your billing cycle, not the calendar month. The cycle date is the day you first subscribed; your invoice shows the exact period.

How do I change or cancel my plan?​

Billing in the dashboard lets you switch tiers or cancel. Plans are month-to-month — there's no term commitment. Cancelling stops the next renewal; your assistant keeps working until the end of the paid period.

How do I update my card?​

Email support@vokaai.com and we'll help you update the card on file. Card changes take effect on the next charge.

Do calls to my assistant cost callers anything?​

With a local Voka number, callers pay whatever their own phone plan charges for a normal call to that number. Toll-free numbers are free for callers to dial. If you forward your existing business number to Voka, callers keep dialing the number they already know.

I was charged for SMS I didn't expect​

Only messages that were actually delivered to a carrier are counted. Check SMS → Conversations and the call log's SMS Sent badges to see every message the assistant sent and why. If a message doesn't look right, tell us the phone number and the time and we'll trace it.