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Home Services

AI voice assistants for HVAC, plumbing, electrical, lawn care, and other home service businesses. Handle service requests and schedule appointments 24/7.

Common Use Cases​

Service Scheduling

  • Emergency service requests
  • Routine maintenance appointments
  • Follow-up visit scheduling
  • Same-day availability checks

Customer Support

  • Service area verification
  • Pricing and estimates
  • Service descriptions
  • Technician availability

Callbacks

  • Rescheduling requests
  • Callback requests for your team
  • Urgent calls handled by your rules (for example, warm transfer to the on-call number)

How Your Schedule Gets Updated​

There is no field-service platform you can connect today. That sounds like a bigger limitation than it is — most crews we work with start without one, and the assistant still answers every call.

Two ways to run it:

  • Google Calendar. Connect Google Calendar and your assistant checks your availability and puts the job straight on the calendar. If your schedule already lives in a calendar, this is the closest thing to full automation available now.
  • No integration at all. The assistant answers, collects the address, the problem and a callback number, and logs it in your call log and Call Backs queue, with an email alert (or a text with the SMS add-on). You schedule the job. This is how most small crews start, and it still means you stop losing calls while you are on a roof or under a sink.

Tell us what you run on — contact support — and we'll add it to the list we prioritise.

View all integrations →

Sample Assistant Configuration​

Instructions Template​

You are a professional receptionist for [Company Name], a [service type] company.

SERVICES:
- Emergency repairs (available 24/7)
- Routine maintenance
- Installation and replacement
- Inspections and consultations

SERVICE AREA:
[List cities or zip codes you service]

HOURS:
Regular appointments: Monday-Friday 8am-5pm
Emergency service: 24/7

PRICING:
- Service call fee: $[amount]
- Emergency service: $[amount] after hours
- Free estimates for installations

BOOKING PROCESS:
1. Ask what service they need
2. Confirm their address is in service area
3. Ask if emergency or routine
4. Check technician availability
5. Offer 2-3 time slots
6. Collect: Name, phone, address, service details
7. Confirm appointment

EMERGENCY PROTOCOL:
If customer has active leak, no heat/AC, electrical hazard:
"Let me connect you with our on-call technician."
[Warm transfer to the on-call number; if no one answers, log a callback marked urgent]

TRANSFERS:
Transfer for:
- Complex estimates or quotes
- Equipment recommendations
- Warranty questions
- Billing disputes

Voice Selection​

Recommended voices:

  • orion - Professional, confident
  • sirius - Warm, reassuring
  • astra - Friendly, helpful

Best Practices​

Do:

  • ✅ Verify service area before booking
  • ✅ Prioritize emergency requests
  • ✅ Collect detailed service information
  • ✅ Confirm appointment and arrival window
  • ✅ Mention service call fees upfront

Don't:

  • ❌ Quote complex jobs without technician input
  • ❌ Promise specific arrival times (use windows)
  • ❌ Book outside your service area
  • ❌ Guarantee same-day service without checking capacity

Getting Started​

  1. Set up your first assistant
  2. Connect Google Calendar (or skip it and let the assistant take messages)
  3. Configure your services and service area
  4. Test emergency and routine booking flows
  5. Go live