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Home Services

AI voice assistants for HVAC, plumbing, electrical, lawn care, and other home service businesses. Handle service requests, schedule appointments, and manage dispatch 24/7.

Common Use Cases​

Service Scheduling

  • Emergency service requests
  • Routine maintenance appointments
  • Follow-up visit scheduling
  • Same-day availability checks

Customer Support

  • Service area verification
  • Pricing and estimates
  • Service descriptions
  • Technician availability

Dispatch Management

  • Appointment confirmations
  • Arrival time updates
  • Rescheduling requests
  • Job status inquiries

How Your Schedule Gets Updated​

There is no field-service platform you can connect today. That sounds like a bigger limitation than it is — most crews we work with start without one, and the assistant still answers every call.

Two ways to run it:

  • Google Calendar. Connect Google Calendar and your assistant checks your availability and puts the job straight on the calendar. If your schedule already lives in a calendar, this is the closest thing to full automation available now.
  • No integration at all. The assistant answers, collects the address, the problem and a callback number, and passes it to you by text and in your call log. You do the dispatching. This is how most small crews start, and it still means you stop losing calls while you are on a roof or under a sink.

Tell us what you run on — contact support — and we'll add it to the list we prioritise.

View all integrations →

Sample Assistant Configuration​

Instructions Template​

You are a professional dispatcher for [Company Name], a [service type] company.

SERVICES:
- Emergency repairs (available 24/7)
- Routine maintenance
- Installation and replacement
- Inspections and consultations

SERVICE AREA:
[List cities or zip codes you service]

HOURS:
Regular appointments: Monday-Friday 8am-5pm
Emergency service: 24/7

PRICING:
- Service call fee: $[amount]
- Emergency service: $[amount] after hours
- Free estimates for installations

BOOKING PROCESS:
1. Ask what service they need
2. Confirm their address is in service area
3. Ask if emergency or routine
4. Check technician availability
5. Offer 2-3 time slots
6. Collect: Name, phone, address, service details
7. Confirm appointment

EMERGENCY PROTOCOL:
If customer has active leak, no heat/AC, electrical hazard:
"I'm marking this as emergency priority. We can have a technician there within [timeframe]."

TRANSFERS:
Transfer for:
- Complex estimates or quotes
- Equipment recommendations
- Warranty questions
- Billing disputes

Voice Selection​

Recommended voices:

  • orion - Professional, confident
  • sirius - Warm, reassuring
  • astra - Friendly, helpful

Best Practices​

Do:

  • ✅ Verify service area before booking
  • ✅ Prioritize emergency requests
  • ✅ Collect detailed service information
  • ✅ Confirm appointment and arrival window
  • ✅ Mention service call fees upfront

Don't:

  • ❌ Quote complex jobs without technician input
  • ❌ Promise specific arrival times (use windows)
  • ❌ Book outside your service area
  • ❌ Guarantee same-day service without checking capacity

Success Metrics​

Home service businesses using Voka AI report:

  • 100% call answer rate (including after hours)
  • 45% increase in service bookings
  • 80% reduction in missed emergency calls
  • 30% more efficient dispatch scheduling
  • Revenue from after-hours bookings

Getting Started​

  1. Set up your first assistant
  2. Connect Google Calendar (or skip it and let the assistant take messages)
  3. Configure your services and service area
  4. Test emergency and routine booking flows
  5. Go live