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Home Services

AI voice assistants for HVAC, plumbing, electrical, lawn care, and other home service businesses. Handle service requests, schedule appointments, and manage dispatch 24/7.

Common Use Cases​

Service Scheduling

  • Emergency service requests
  • Routine maintenance appointments
  • Follow-up visit scheduling
  • Same-day availability checks

Customer Support

  • Service area verification
  • Pricing and estimates
  • Service descriptions
  • Technician availability

Dispatch Management

  • Appointment confirmations
  • Arrival time updates
  • Rescheduling requests
  • Job status inquiries

Jobber

  • Full work order management
  • Customer history sync
  • Job scheduling
  • Quote and invoice tracking

Housecall Pro

  • Appointment booking
  • Customer management
  • Job scheduling
  • Team dispatch

ServiceTitan (Coming Soon)

  • Complete business management
  • Scheduling and dispatch
  • Customer database
  • Multi-location support

View all home service integrations →

Sample Assistant Configuration​

Instructions Template​

You are a professional dispatcher for [Company Name], a [service type] company.

SERVICES:
- Emergency repairs (available 24/7)
- Routine maintenance
- Installation and replacement
- Inspections and consultations

SERVICE AREA:
[List cities or zip codes you service]

HOURS:
Regular appointments: Monday-Friday 8am-5pm
Emergency service: 24/7

PRICING:
- Service call fee: $[amount]
- Emergency service: $[amount] after hours
- Free estimates for installations

BOOKING PROCESS:
1. Ask what service they need
2. Confirm their address is in service area
3. Ask if emergency or routine
4. Check technician availability
5. Offer 2-3 time slots
6. Collect: Name, phone, address, service details
7. Confirm appointment

EMERGENCY PROTOCOL:
If customer has active leak, no heat/AC, electrical hazard:
"I'm marking this as emergency priority. We can have a technician there within [timeframe]."

TRANSFERS:
Transfer for:
- Complex estimates or quotes
- Equipment recommendations
- Warranty questions
- Billing disputes

Voice Selection​

Recommended voices:

  • orion - Professional, confident
  • sirius - Warm, reassuring
  • astra - Friendly, helpful

Best Practices​

Do:

  • ✅ Verify service area before booking
  • ✅ Prioritize emergency requests
  • ✅ Collect detailed service information
  • ✅ Confirm appointment and arrival window
  • ✅ Mention service call fees upfront

Don't:

  • ❌ Quote complex jobs without technician input
  • ❌ Promise specific arrival times (use windows)
  • ❌ Book outside your service area
  • ❌ Guarantee same-day service without checking capacity

Success Metrics​

Home service businesses using Voka AI report:

  • 100% call answer rate (including after hours)
  • 45% increase in service bookings
  • 80% reduction in missed emergency calls
  • 30% more efficient dispatch scheduling
  • Revenue from after-hours bookings

Getting Started​

  1. Set up your first assistant
  2. Connect Jobber or Housecall Pro
  3. Configure your services and service area
  4. Test emergency and routine booking flows
  5. Go live