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Message Examples

Ready-to-adapt SMS copy for common business scenarios.

How messages are composed today: Voka does not yet send templated, scheduled messages on its own. Today your assistant composes messages live — during a call (in-call SMS) or as a two-way reply — using your SMS Link Library and SMS Display Name. The examples below are useful as a guide for the tone and content to aim for, and for the day automated confirmations and reminders ship (coming soon).

The [Bracketed] items below are placeholders you fill in — they are not auto-substituted variables. Keep every message under ~160 characters where you can, and always include your business name.

Appointment Confirmations​

Standard​

Appointment confirmed: [Service] on [Date] at [Time].
Total: $[Amount]. See you soon! - [Business]

Detailed​

Hi [CustomerName]! Your [Service] appointment is set for [Date] at [Time].
Location: [Address]. Cost: $[Amount]. - [Business]

Appointment Reminders​

24-Hour Reminder​

Reminder: Tomorrow at [Time] you have [Service] with [Business].
Call [Phone] to reschedule.

Same-Day Reminder​

Reminder: Today at [Time] - [Service] at [Business]. We're at [Address]. See you soon!

Because the assistant books by sending your link, link-forward messages are the most useful today:

[Business]: book your [Service] here — [BookingLink]
Thanks for calling [Business]! Here's that link you asked for: [BookingLink]

Follow-Up & Reviews​

Post-Appointment Follow-Up​

Thanks for visiting [Business]! How was your experience?
We'd love your feedback. - [Business]

Request a Review​

Hope you enjoyed your [Service] at [Business]!
Mind leaving us a review? [ReviewLink]

Status Updates​

Running Late​

We're running about [Minutes] minutes behind today.
Your [Time] appointment may start a bit late. Thanks for your patience! - [Business]

Ready for Pickup​

Your order is ready for pickup at [Business]! We're open until [Time]. - [Business]

Writing Good SMS Copy​

1. Match your brand voice — formal or casual, but consistent.

2. Include the essentials — what the customer needs to know and how to act on it.

3. Keep it concise — under ~160 characters fits one segment; longer messages cost more.

4. Lead with your business name — set it once as your SMS Display Name on the assistant's SMS tab.

5. Let the footer do its job — Voka appends "Reply STOP to opt out." automatically; don't add your own opt-out text.