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Message Examples

Ready-to-adapt SMS copy for common business scenarios.

How messages are composed: your assistant writes each text live, during a call (in-call SMS, with the caller's consent) or as a two-way reply, using your SMS Link Library and SMS Display Name. Voka doesn't send scheduled messages, appointment confirmations or reminders; those come from your booking system (Square, Acuity or Calendly), based on its own settings. Use the examples below as a guide to tone and content.

In-call texts are limited to an online booking link, a deposit or checkout link, or the details of the appointment the assistant just booked.

The [Bracketed] items below are placeholders, not auto-substituted variables. Keep every message under ~160 characters where you can, and always include your business name.

Because the assistant books by sending your link over text, link-forward messages are the most useful:

[Business]: book your [Service] here — [BookingLink]
Thanks for calling [Business]! Here's that link you asked for: [BookingLink]

For Square or Acuity, when your business asks for a deposit or payment up front. The caller pays through the secure Square or Acuity page; Voka doesn't take payment itself.

[Business]: here's the secure link to hold your [Service] on [Date]: [DepositLink]

Appointment Details​

After the assistant books an appointment on the call, it can text the details:

[Business]: you're booked for [Service] on [Date] at [Time].

Writing Good SMS Copy​

1. Match your brand voice — formal or casual, but consistent.

2. Include the essentials — what the customer needs to know and how to act on it.

3. Keep it concise — under ~160 characters fits one segment; longer messages cost more.

4. Lead with your business name — set it once as your SMS Display Name on the assistant's SMS tab.

5. Let the footer do its job — Voka appends "Reply STOP to opt out." automatically; don't add your own opt-out text.